FAQ

How long will it take to send order out?

Usually within 1-2 days unless higher than usual volume of orders. All orders are sent out by Australia post.

Cost of Postage ? We have several methods of postage in Australia. A flat rate applies to all of these.Regular is $4.50, Express $8.50 and additional charges are made for signature on Delivery. Overseas rates vary with destination.

How is payment made ?

We accept Credit cards through Eway , a secure method. Also Paypal . Credit card payments can also be phoned through if you prefer. Direct Bank deposit is available and also cheques and money orders may be sent but will have to be cleared before order is posted.

 If item is faulty or not as expected?
 
We happily exchange or refund . All returns are to be made within 14 days of delivery and in original condition.
 
Cancelled orders ?
Orders may be cancelled for any reason. If already shipped credit will not be processed until returned.
 
Item not in stock? Every effort is made to keep stock levels correct but if an item is out of stock you will be notified and  given the option to cancel, , wait for replacement (if possible)  or select an alternative item.
 
Want to purchase part of a metre? Unfortunately this is not possible on website but if you do wish to buy say 2.5mts you can email and adjustments can be made directly.